Call centers can be described as the place, which helps the company to interact directly with client on the personal basis. But all the companies cannot manage call centers, because it is expensive and quite tuff task to manage, it is just like cumbersome. So now call center are shifted in India, because of its low cost, good quality and offshore locations. There are mainly two types of call center- inbound and outbound. India is a vast pool of intelligent, English speaking, IT-savvy work force, which has made the way it self – in IT Enabled Services (ITES) and Business Process Outsourcing (BPO).